Shipping & Returns
Q: How long does shipping take?
A: Orders typically arrive within 10 business days, depending on your location. Once shipped, you’ll receive a tracking number by email to follow your order’s progress.
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $100 US Dollars or as part of limited-time promotions.
Q: Do you ship internationally?
A: We ship to most countries worldwide. Delivery times and shipping costs for international orders may vary depending on the destination. Please check reach us for more details
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number. You can use this on our Order Tracking page or the carrier's website for real-time updates.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly. If you need to make a change or cancel, contact us within 2 hours after placing the order. After this period, we may not be able to update or cancel your order.
Returns & Refunds FAQs
Q: What is your return policy?
A: You can return items within 5 days of delivery, as long as they are unused and in their original packaging. Some exclusions may apply for specific product types, such as custom or final sale items.
Q: How do I start a return?
A: To start a return, email our support team. Follow the step-by-step instructions provided for a smooth return process.
Q: Who pays for return shipping?
A: Return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our part (e.g., a defective or incorrect item).
Q: When will I receive my refund?
A: Refunds are usually processed within 3–7 business days after we receive and inspect your returned item. The funds will be credited back to your original payment method.
Q: Are there any items that cannot be returned?
A: Non-returnable items typically include custom products, final sale items, and certain specific products. Please refer to our Return Policy for the full list of exclusions